In agreement with Spanish Law 34/2002, of Information Society and Electronic Trade we inform that the owner of the website www.recuperat-ion.com is RECUPERAT-ION ELECTROLITOS, S.L. Domiciled in Barcelona, street Pujades 51-55, Box 26, 08005 Barcelona, Spain. C.I.F nº B62546650 and inscribed in the Mercantile Registry of Barcelona Tomo 33722, Folio 174, Hoja B-235.380, Registration 1ª (from now on "RECUPERAT-ION").


1.- General Terms

Access to and use of this Site are subject to the following conditions as well as current legal provisions. By entering and browsing this Site, you accept these conditions without limitation or reservations and you acknowledge that they take priority over any other possible agreements between us. 

2.- Services

Through the Website, RECUPERAT-ION offers the customer the possibility to access:

• Information on RECUPERAT-ION
• Information about the nature, aims and goals of RECUPERAT-ION
• Information on payment terms
• Information on the business of RECUPERAT-ION
• On-line Shop of dietary products and food supplements (from now on the "Services").

3.- Privacy and Data Treatment

When for the access to determinate contents or services was necessary to facilitate data of personal character, the Users will guarantee his furthfullness, accuracy, authenticity and force. RECUPERAT-ION Will give to said data the treatment automated that it correspond in function of his nature or purpose, in the terms indicated in the section of Privacy policy.


4.- Patent rights and Intellectual

You may only download, display or print data on this Site (hereafter called "Data") for private, non-business use. 

You must keep and copy each copyright identification of property right referenced in any data that you download. However, you are not permitted to modify, transmit, use, reuse or display the contents of the Site for public or business purposes, including text, pictures, sound or video media without prior written permission from RECUPERAT-ION. It is understood that everything featuring on the Site is, unless otherwise indicated, assumed to be protected by copyright, and may not be used beyond these Conditions and those specific to the Site without prior written permission from RECUPERAT-ION. RECUPERAT-ION cannot guarantee that the use you make of the data appearing on the Site does not infringe the rights of others. 

Except for limited permission resulting from these conditions, you are granted neither licence nor copyright to material belonging to RECUPERAT-ION or a third party. 

RECUPERAT-ION sites may contain or refer to trade marks, patents, private data, technologies, products, processes or other rights belonging to RECUPERAT-ION and/or third parties. You are granted neither a licence nor rights relating to any of these or any other rights. 

5.- User obligations and responsibilities

a. Although RECUPERAT-ION makes every effort to publish correct and up to date information on the Site, it offers no guarantee regarding the content of the Site, which is supplied as it stands. RECUPERAT-ION incurs no liability of any kind arising from or relating to the use of this Site or its contents. In particular, RECUPERAT-ION is not responsible for the accuracy, completeness, compliance and timeliness of the data contained in the Site. Some countries do not accept the exclusion from guarantee; in this case, the exclusion does not apply to you. Nor does RECUPERAT-ION incur any liability nor may it be held responsible for any damage to or virus that could damage your computer equipment or by the fact of accessing, using or browsing the Site or downloading any data, information, text, picture, video or sound. RECUPERAT-ION reserves the right to discontinue or suspend all or part of the functionality of the Site. RECUPERAT-ION does not accept any liability of any sort for any discontinuation or suspension of all or part of the functionalities of its Site, whether it results from action or omission by a company on RECUPERAT-ION or a third party. 

b. RECUPERAT-ION is free to use any idea, concept, know-how or technique contained in any communication that you send to the Site for any purpose that it chooses, including but not limited to development, manufacturing and marketing of products using these Data.

c. Data may include technical inaccuracies or typing errors. As owner of the Site, RECUPERAT-ION reserves the right to make modification, corrections and/or improvements to the Data, products and programmes described, at any time without prior notice. 

d. RECUPERAT-ION Internet Sites include Data relating to all its products and services throughout the world, given that not all of these are available everywhere. Mentioning a product or service on an RECUPERAT-ION Internet Site does not imply that this product or service is or will be available in your country. 

e. Since RECUPERAT-ION has neither control nor ownership of sites to which the RECUPERAT-ION Site is linked, and since it cannot guarantee the content of these sites, you acknowledge that RECUPERAT-ION is not responsible for the content of these "off-Site" pages nor for other sites to which the RECUPERAT-ION Site is linked. Any connection with the RECUPERAT-ION Site, with these "off-Site" pages or with other sites is performed under your sole responsibility and without authorisation from RECUPERAT-ION. 

f. Although RECUPERAT-ION may occasionally conduct or confirm discussions, interviews, deliveries, transmissions, summaries or other items on its Sites, it is not bound to do so and accepts no liability arising from the fact as a result of possible breaches, errors or offences of whatever type in the contents or arising from such data. You are prohibited from addressing or sending any data constituting a breach or an offence or that could incite behaviour likely to infringe the law and lead to criminal and civil prosecution of its author. RECUPERAT-ION will cooperate closely with the appropriate authorities that may request information about the identity of a person being the source of such data or products. 

g. RECUPERAT-ION may modify these conditions to bring them up to date at any time. You are bound to adhere to these modifications and must, as a result, check this page periodically to review the updated conditions. 

h. Links with the RECUPERAT-ION Site are permitted only to the home page. Hypertext links are not permitted without the prior written consent of RECUPERAT-ION. 

i. Use of the RECUPERAT-ION Site by third party sites or parts of sites is not permitted. "In line" links or any other procedure aimed at integrating parts of this Site into third party sites are also prohibited.

6.- Responsibilities

RECUPERAT-ION does not guarantee the access, neither the correct visualisation, download or utility of the elements and informations contained in the pages of RECUPERAT-ION, that can see prevented, hampered or interrupted by factors or circumstances are out of his control.

RECUPERAT-ION Is not responsible of the decisions that could adopt as a consequence of the access to the contents or informations offered.

RECUPERAT-ION will be able to interrupt the service or suspend immediately the relation with the User if it detects a use of its Website or of services offered contrary to the present General Terms and Conditions. RECUPERAT-ION is not responsible for damages, losses, claims or derivative expenses of the use of the Website. Only it will be responsible to delete, as soon as possible, the contents which can generate such damage, if this it notified. Especially it will not be responsible of the damages derived, amongst other, of:

  1. Interferences, interruptions, failures, omissions, telephone failures, delays, blockades or disconnections in the operation of the electronic system, motivated by deficiencies, overload and errors in the lines and networks of telecommunications, or by any another extraneous cause to the control of RECUPERAT-ION.

     

  2. Illegitimate intromisions by means of the use of malignant programs of any type and through any media, such like computer viruses or any one others.

     

  3. Undue or unsuitable abuse of the Website.

     

  4. Errors of security or navigation produced by a bad operation of the browser or by the use of not updated versions. The administrators of RECUPERAT-ION reserve the right to withdraw, total or partially, any content or present information in the Website.


RECUPERAT-ION Excludes any responsibility by the damages and damages of all nature that could be due to the bad utilisation of the services of free disposal and use by part of the Users of Website. Likewise, RECUPERAT-ION remains exonerated of any responsibility by the content and informations that can be received like consequence of the forms of collected of data, being the same only for the provision of the services of queries and doubts. In the case of causing damages by an illicit or wrong use of said services, RECUPERAT-ION will be able to demand the User on the damages or damages caused.

The User will defend, will compensate and will keep to RECUPERAT-ION free of any one damages and claimed damages that derive of claims, actions or demands of third parties as a consequence of his access or use of the Website. Likewise, the User will need to compensate RECUPERAT-ION in case of any damages and claimed damages, that derive of the use by his part of "robots", "spiders", "crawlers" or similar tools employees with the end to collect or extract data or of any another performance by his part that impose a load irrazonable on the operation of the Website. 

RECUPERAT-ION will not be in any case responsible of the damages of any nature that could derive of an unsuitable utilisation of its products. RECUPERAT-ION reserves the right to modify the design or the characteristics of its products without prior notice.

7.- Data protection 

To use some of the Services, the Users have to provide some data of personal character. For this, RECUPERAT-ION will treat automatizadamente the Personal Data in fulfillment with the Law 15/1999 of 13 December on Protection of Personal Data and the RD of development 1720/2007. For this, the User can access the Privacy Policy section at RECUPERAT-ION.


8.- Prices

Prices are expressed in Euros and do not include deivery costs.

RECUPERAT-ION Reserves the right to change the prices assigned to the customer, without previous communication.

The orders will invoice, as a general norm, on the price of the valid price in the moment of the request, except promotions and/or campaigns.


9.- Deliveries

Usually, the delivery time is of 3 business days in Spain and 5 in the Union Europe, once the order has been prepared and sent. 

Out of the European Union, the term of delivery is variable depending of the country of destination and the dates, since posts does not guarantee a delivery time, the average being roughly 10-15 days, however national post has a maximum delivery time of 5 weeks.

The delays in the delivery will not give right, in any case, to the cancellation of the request nor to the payment of compensations of any type.

  1. RECUPERAT-ION remembers to the User the legal obligation of the addressee (article 366 of the Code of Trade), and to verify the commodity in the moment of the delivery.

    In case of visible damages do not sign the package as satisfactory, but make an immediate claim to the carrier writing on the delivery note of the carrier.

    If the commodity has been damaged during the transport to the point of being useless, the addressee is not forced to accept it.

    If there are signs of transport damages or unseen damages inside the package or an error of preparation, the customer will have the right to contact RECUPERAT-ION within 4 working days to claim the delivery through our form. The claims realised later will not be valid.


10.- Delivery costs

SHIPPING TO SPAIN:


Our products are shipped by courrier

You can expect your order to arrive within 3 business days, after we have received your payment confirmation. The shipping costs are detailed below:

  • For orders below 14 €: 3,95€ shipping costs.
  • For orders from 14 €: FREE shipping.

Canary islands:

  • For orders below 70 €: 9,95€ shipping costs.
  • For orders from 70 €: FREE shipping.



SHIPPING TO EUROPE: 


Our products are shipped with our partner UPS

You can expect your order to arrive within 5 business days, after we have received your payment confirmation. The shipping costs are detailed below:

  • For orders from 100 €: FREE shipping
  • For orders below 100 €: 9,95 € shipping costs.


Customers will be responsible for any additional charges incurred as a result of errors made in shipping due to incorrect/incomplete addresses, upon notification from Recuperat-ion.



SHIPPING TO THE REST OF THE WORLD:


Our orders are shipped outside the EU via Certified Mail.

The delivery time depends on the country of destination, the average being between 10 and 15 days. The maximum delivery time is 5 weeks.

Our international shipping costs do NOT include country specific custom taxes or duties associated with the delivery of your package. These fees must be paid by the customer directly at the time of delivery. The shipping costs are detailed below:

  • For orders over 70€: 9,95€ shipping costs.
  • For orders below 70€: 19,95€ shipping costs


Customers will be responsible for any additional charges incurred as a result of errors made in shipping due to incorrect/incomplete addresses or if the package is not claimed, upon notification from Recuperat-ion

11.- Returns

Returns will be managed the private section of the web. The customer will need to log in and generate a return order number as a requirement. 
There are several return options: delivery problems, damaged product or delivery error.
When you receive the product, if you observe damage derived from transportation, or products have visible defects, or here is an error with the delivery preparation, you will need to communicate to us by filling in the return form before 4 working days from the reception of your order.

If you observe visible damages coming from transportation, please do not sign the request but make an immediate claim in the delivery note of the transport carrier. In this case, it is very effective to take a photograph of the damaged package received and attach it as proof of damage. 

12.- Payments

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. 

We accept payments through Paypal.

13. Cookies

RECUPERAT-ION Reserves the right to use "cookies" in the Website. Cookies can be used on this site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

14. Resolution of claims. Applicable law and jurisdiction.

The present General Terms and Conditions, as well as the use of the Website, will govern by the Spanish legislation. Any claims will be resolved in front of the courts of Barcelona. 

In the supposed that any condition of the present General Conditions of Use resulted inexigible or invalid in virtue of the applicable legislation or similar consequence of a judicial or administrative resolution, RECUPERAT-ION will proceed to the modification or replacement of the condition by another that it was valid and exigible and that, in the measure of the possible, achieve the aim reflected in the original condition.€ value: FREE Delivery

  • Orders between 39,95€ and 89,95€ value: 9,95€ delivery costs.

  • Orders below 39,95€: 19,95€ delivery costs

The additional costs originated like consequence of directions of wrong or incomplete delivery or no claim of the package will be by account of the customer, previous communication by part of Recuperat-ion S.L.
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